Privacy Policy

1. Introduction

This Privacy Policy explains how BEEZENDS TECHNOLOGIES LTD (“BEEZENDS”, “we”, “us” or “our”) collects, uses, shares and protects personal data when you use the BEEZENDS mobile application, the beezends.com website and the related services we provide (together, the “Services”). The BEEZENDS app is a digital ecosystem that brings together communication (BeeChat), a payments experience (BeeMonie), social sharing (BeeMoments), workplace tools (BeeWorkspace), commerce (BeeMalls), jobs (BeeJobs), mobility (BeeRides) and document storage (BeeDrive).

This Policy is prepared with reference to the Nigeria Data Protection Act, 2023 (NDPA), the Nigeria Data Protection Regulation (NDPR) and related guidance issued by the Nigeria Data Protection Commission (NDPC). By using the Services, you acknowledge that your personal data will be processed as described in this Policy.

2. Who We Are

The data controller for personal data processed through the Services is:

BEEZENDS TECHNOLOGIES LTD
Plot 1055 Isa Rota Close, Jahi District, FCT Abuja, Nigeria
Email: admin@beezends.com

Where payment or other regulated financial services are made available within the app, those services are provided through appropriately licensed financial-service partners where required, and those partners may act as independent controllers of the data they process for their own regulatory purposes.

3. Information We Collect

We collect the following categories of personal data:

• Account information — your phone number, name and, where you provide it, your email address, profile photo and other profile details.
• Identity verification (KYC) data — where you activate payment-related features, identity identifiers such as your Bank Verification Number (BVN) or National Identification Number (NIN) are verified through licensed identity verification providers. BEEZENDS does not store your full BVN or NIN in plain form; we retain only masked and hashed values together with the verification result.
• Facial verification imagery — a verification selfie used to confirm that the account holder matches the verified identity.
• Transaction records — details of payments, transfers, orders and related activity carried out through the Services.
• Communications content — messages, media and other content you send and receive through BeeChat and other communication features, which we store so that we can deliver the service to you and your recipients.
• Location data — where you use mobility features such as BeeRides, we collect location information needed to arrange and track trips.
• Device and technical data — device identifiers, push notification tokens, app version, log and diagnostic information.
• Support communications — information you provide when you contact our support team.

4. How We Use Your Information

We use personal data to:

• create and manage your account and authenticate you;
• deliver the features of the ecosystem, including messaging, social sharing, commerce, jobs, mobility, documents and workplace tools;
• enable supported payment experiences, including identity verification, transaction processing through licensed partners, and transaction records;
• keep the Services safe, including preventing fraud, abuse, money laundering and other unlawful activity;
• comply with legal and regulatory obligations applicable to us and to our licensed partners;
• respond to your enquiries and provide customer support;
• maintain, troubleshoot and improve the Services; and
• send you service communications and notifications you have enabled.

5. Legal Bases for Processing

We process personal data only where a lawful basis under the NDPA applies, namely:

• Contract — processing needed to provide the Services you have signed up for;
• Legal obligation — processing needed to meet obligations under Nigerian law, including identity verification, record-keeping and reporting requirements connected to financial services;
• Legitimate interests — processing needed to secure the Services, prevent fraud and improve our products, where those interests are not overridden by your rights and freedoms;
• Consent — for processing that is not covered above, such as optional features; you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing and Disclosure of Information

We do not sell your personal data. We share personal data only with:

• Licensed payment processors and financial-service partners, to the extent needed to provide supported payment experiences;
• Licensed identity verification providers, to carry out BVN/NIN and related KYC checks;
• Service providers that host, store or help us operate the Services under contractual confidentiality and data-protection obligations;
• Other users, to the extent you choose to share content or interact with them through the Services;
• Merchants, drivers, employers and other counterparties, to the extent needed to complete an order, trip, application or other interaction you initiate;
• Regulators, law enforcement and courts, where disclosure is required by applicable law or a valid legal process.

7. Data Retention

We keep personal data only for as long as it is needed for the purposes described in this Policy. Account and profile data is kept while your account remains active. Transaction and identity-verification records are retained for the minimum periods required by applicable financial-services and anti-money-laundering regulations after the relevant transaction or account closure. Message content is retained to deliver the service and is removed in line with in-app deletion controls and our retention schedules. When retention is no longer required, data is deleted or irreversibly anonymised.

8. Your Privacy Rights

Subject to conditions in applicable law, you have the right to:

• access the personal data we hold about you and obtain a copy;
• correct inaccurate or incomplete data;
• request deletion of your data, subject to legal retention obligations;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent where processing is based on consent; and
• not be subject to decisions based solely on automated processing that produce legal or similarly significant effects, except as permitted by law.

To exercise these rights, contact us at support@beezends.com. We will respond within the timelines required by the NDPA. If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

9. Security of Your Information

We apply technical and organisational measures appropriate to the risk, including encryption of data in transit, access controls, masking and hashing of sensitive identity identifiers, and monitoring for unauthorised activity. No system can be guaranteed to be completely secure, so please protect your login credentials and payment PIN and notify us immediately of any suspected unauthorised use of your account.

10. International Data Transfers

Some of our service providers may process data on infrastructure located outside Nigeria. Where personal data is transferred outside Nigeria, we do so in accordance with the NDPA, using destinations or safeguards recognised under Nigerian law, including contractual protections with the receiving party.

11. Children's Privacy

The Services are not directed at children. Payment and other financial features are available only to users aged 18 or over who have completed identity verification. If we become aware that personal data of a child has been collected in breach of this Policy, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Policy from time to time. When we make material changes, we will update the version and effective date shown above and notify you through the app or the website. Your continued use of the Services after an update takes effect constitutes acceptance of the updated Policy.

13. How to Contact Us