Delete your BEEZENDS account
You can ask us to delete your BEEZENDS account and the personal data linked to it at any time. Because BEEZENDS provides a regulated wallet service in Nigeria, some records (identity verification and transaction history) must be kept for the legally required period after deletion. Everything else is removed.
Before you start
- Withdraw your wallet balance. Accounts with a remaining BeeMonie balance cannot be closed; transfer the funds to your bank first.
- Settle open activity. Complete or cancel open BeeMalls orders, BeeRides trips and pending transfers.
- Enterprise owners. If you own a BeeWorkspace enterprise, transfer ownership to another administrator or close the enterprise first.
- Drivers and merchants. Make sure pending payouts have been received.
Option 1 — Delete from inside the app
- Open BEEZENDS and sign in.
- Tap Me (bottom-right tab) → Security Settings.
- Tap Delete account.
- Read the summary, confirm with your transaction PIN or a one-time SMS code, and tap Delete.
If you do not see this entry, update BEEZENDS to the latest version from the store, or use Option 2 below.
Option 2 — Request deletion by email
- Send an email to kaycee4pals@gmail.com with the subject “Delete my BEEZENDS account”.
- Include the mobile phone number registered to the account (and your BEEZENDS account number if you know it).
- We will reply with a one-time verification code sent to that phone number to confirm that you own the account.
- Once verified, your account is deactivated, the 30-day cooling period starts and you receive a confirmation email / SMS.
You may also submit the request from the Help Center → Contact Support screen inside the app.
What happens and how long it takes
- Your account is deactivated immediately: you are signed out on all devices, your profile is hidden, and you can no longer send or receive money or messages.
- A 30-day cooling period starts. If you change your mind, simply log in within those 30 days and the deletion request is cancelled and your account restored.
- When the cooling period ends, your personal data is anonymised and permanently removed. From that point deletion is irreversible; a new account created later with the same phone number starts empty and must complete KYC again.
What is deleted and what is kept
| Data | Deleted | Kept (and why) |
|---|---|---|
| Profile: name, username, photo, cover image, bio, location fields, email | Yes | — |
| Login credentials, password hash, gesture lock, biometric setting, sessions, push tokens | Yes | — |
| Chat messages you sent, voice notes, shared files, call history | Yes, from your account. Messages already delivered to other users remain in their conversations, attributed to “Deleted user”. | — |
| BeeMoments posts, comments, likes, reposts | Yes | — |
| Friends, follows, blocks, saved payees, saved places, addresses, favourites, cart | Yes | — |
| Job applications, CVs, bookmarks | Yes | Employers keep a copy of applications you already submitted to them, as their own records. |
| Uploaded documents in BeeWorkspace | Personal files: yes | Files you shared into an enterprise workspace belong to that enterprise and are retained by it. |
| Attendance records, tasks, payroll entries created for an employer | No | Retained by the employer (data controller) for statutory employment record-keeping; your name is retained in those records. |
| KYC / identity verification records (masked NIN / BVN, hash, match results, submitted documents) | No | Retained for 5 years after account closure under CBN AML / CFT regulations, in a restricted archive. |
| Wallet ledger, transactions, virtual account history, ride and order payment records | No | Retained for 5 years as financial records; used only for regulatory audit, dispute resolution and fraud investigation. |
| Security / audit logs (login IP, user-agent) | After 12 months | Kept for the log retention period for fraud and security investigations. |
Deleting data without deleting your account
- Individual chat messages, moments, documents, saved payees and addresses can be deleted from within the app at any time.
- You can revoke camera, microphone, location and photo permissions in your device settings.
- You can unlink bank accounts from BeeMonie → Bank Accounts.
- You can leave an enterprise from BeeWorkspace → Enterprise → Leave; your employer keeps the historic records described above.
Contact
BEEZENDS GLOBAL PAY SERVICES LTD, No 10 Osimiri Street, G.R.A., Enugu State, Nigeria
Support and deletion requests: kaycee4pals@gmail.com, tel. +234 803 094 2344
Privacy (Data Protection Officer Kaycee Orji): kaycee4pals@gmail.com
Privacy Policy: https://beezends.com/privacy-policy.html